Shipping & Refund Policy

Effective Date: October 17 2024

 Shipping Policy

At TestYourHealthDepot.com, we aim to provide a seamless shopping experience with fast, reliable, and discreet shipping. Below are the details of our shipping options and policies:

Shipping Options

We offer a variety of shipping methods to ensure your test kits arrive promptly and securely. The available options will be displayed at checkout based on your location. Orders are typically processed within 1-2 business days, and shipping times vary depending on your chosen method and delivery location.

Tracking Information

Once your order is processed and dispatched, you will receive a confirmation email that includes a tracking number. This allows you to monitor your package in real-time and anticipate its arrival. Should you encounter any issues with tracking or have questions, our customer service team is here to assist.

International Shipping

Currently, TestYourHealthDepot.com does not offer international shipping. We are actively working to expand our services globally in the near future to serve customers worldwide. Please stay tuned for updates, and check back soon for information on our international shipping options.

For any inquiries or updates on our services, feel free to contact us at [email protected]. We look forward to serving a global audience soon!

Shipping Delays

While we do our best to meet all estimated delivery dates, occasional delays may occur due to circumstances beyond our control, such as weather, carrier issues, or customs processing. Once your package has been handed over to the shipping carrier, TestYourHealthDepot.com is not responsible for delays. However, we will work with you to resolve any shipping issues that may arise.

  

Refund Policy

We are committed to providing you with high-quality products and services. However, due to the sensitive nature of our medical test kits, we have the following return and refund policies:

Returns and Refunds

To ensure the safety and integrity of our customers, we do not accept returns of any opened or used test kits. However, if your product arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund. Please contact us within 7 days of receiving your product to initiate the process. For refunds, items must be returned in their original, unopened condition.

Note: The cost of return shipping is the customer’s responsibility unless the return is due to our error (e.g., incorrect product shipped or defective item).

Refund Process

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 15-20 business days of receiving the returned item. You will be notified via email once the refund has been processed. Processing times may vary based on your payment provider.

Non-Refundable Items

For health and safety reasons, we cannot accept returns or issue refunds for any test kits that have been opened or used. Additionally, items returned after the 7-day return window are not eligible for refunds. Refunds are only available for products that are unopened, unused, and in their original packaging.

 

If you have any questions regarding our shipping or refund policies, or need assistance with your order, please contact us at:

We’re here to help ensure your experience with TestYourHealthDepot.com is as smooth and satisfying as possible.